Privacy Policy

A Legal Disclaimer

Effective Date: August 25, 2026

Preferred Professional Plumbing (“Preferred Professional Plumbing,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting plumbing services, scheduling an appointment, contacting us, or otherwise interacting with our business.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, how we protect it, and the choices available to you.

1. Information We Collect

Depending on how you interact with Preferred Professional Plumbing, we may collect information such as:

Information You Provide

Name
Phone number
Email address
Service address
Billing address
Information about your plumbing needs
Appointment and service details
Information submitted through contact or estimate request forms
Information provided when communicating with our staff
Payment or billing information when you purchase services

We only request information that is reasonably necessary to respond to your inquiry, schedule or provide services, process transactions, or operate our business.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referring website
General geographic information
Website usage and interaction data

This information may be collected through cookies, analytics tools, server logs, pixels, or similar technologies.

2. How We Use Your Information

Preferred Professional Plumbing may use personal information to:

Respond to inquiries
Schedule plumbing appointments
Provide estimates
Provide plumbing services
Communicate about scheduled services
Process payments
Send invoices and receipts
Respond to customer-service requests
Follow up regarding completed services
Improve our website and services
Analyze website traffic and performance
Prevent fraud, abuse, or unauthorized activity
Maintain business and service records
Comply with legal and regulatory requirements
Send promotional communications when permitted by law

We may also use information for other purposes disclosed to you at the time the information is collected.

3. Phone Calls and Text Messages

If you provide your phone number, Preferred Professional Plumbing may use it to contact you regarding your inquiry, appointment, estimate, service, invoice, or other customer-service matters.

Where legally permitted and with appropriate consent, we may also send text messages or other electronic communications.

You may opt out of promotional text messages by following the instructions included in the message or contacting us directly.

Opting out of promotional communications does not necessarily prevent us from sending important service-related communications, such as appointment confirmations, scheduling updates, invoices, or other communications necessary to provide requested services.

4. Call Recording and Monitoring

Phone calls with Preferred Professional Plumbing may be recorded or monitored for quality assurance, training, customer service, documentation, and business purposes.

Where required by applicable law, callers will receive an appropriate notice that the call may be recorded or monitored. Depending on applicable law and the circumstances of the call, continuing the call after receiving such notice may constitute acknowledgment that the call may be recorded or monitored.

Call recordings may be used to:

Improve customer service
Monitor and maintain service quality
Train and evaluate employees
Verify service requests and customer communications
Resolve disputes or misunderstandings
Maintain accurate business records
Protect against fraud or unauthorized activity
Comply with applicable legal or regulatory requirements

Call recordings may be retained for a reasonable period based on our business, legal, security, and recordkeeping requirements.

Access to recorded calls may be limited to authorized employees, contractors, service providers, or other parties who have a legitimate business need or when disclosure is required or permitted by law.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and measure advertising or marketing performance.

Cookies may allow us to understand how visitors interact with our website, including which pages are visited and how users navigate the site.

You may be able to control or disable cookies through your web browser settings. Disabling cookies may affect certain website functionality.

6. Analytics and Advertising

We may use third-party analytics, advertising, and marketing services to understand website traffic and improve our marketing efforts.

These services may collect information about your interaction with our website and may use cookies, pixels, tags, or similar technologies.

Third-party providers may process information according to their own privacy policies.

We may use such services for purposes including:

Measuring website traffic
Understanding how visitors find our website
Measuring advertising performance
Improving website content
Understanding customer interests
Delivering or measuring relevant advertising

7. How We Share Information

Preferred Professional Plumbing does not sell your personal information for money.

We may share information with trusted third parties when reasonably necessary to operate our business or provide requested services.

These parties may include:

Payment processors
Website hosting providers
Website analytics providers
Advertising and marketing providers
Scheduling and customer-management software providers
Communication and email service providers
Information technology providers
Professional advisors
Contractors or service providers involved in completing requested work
Government agencies or law enforcement when legally required

We may also disclose information when necessary to protect our rights, property, customers, employees, or the public; investigate fraud or abuse; enforce agreements; or comply with applicable law.

8. Payment Information

When you make a payment for plumbing services, payment information may be processed by third-party payment processors.

Preferred Professional Plumbing does not intend to store complete credit card numbers or security codes on its own systems unless specifically necessary and permitted by applicable requirements.

Payment processors may collect and process payment information according to their own privacy policies and security practices.

9. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, computer system, or method of data storage can be guaranteed to be completely secure.

You should avoid sending highly sensitive information through website forms or unsecured communications unless specifically requested and appropriate safeguards are available.

10. Third-Party Websites

Our website may contain links to third-party websites, services, social media platforms, manufacturers, payment providers, or other websites.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policy of any third-party website before providing personal information.

11. Children's Privacy

Our website and services are intended for a general audience and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps to address the information.

12. Data Retention

We may retain personal information for as long as reasonably necessary to:

Provide services
Maintain customer and business records
Process payments
Handle warranties or service issues
Resolve disputes
Meet legal, accounting, tax, or regulatory requirements
Prevent fraud
Enforce agreements
Fulfill other legitimate business purposes

The amount of time information is retained may vary depending on the type of information and the reason it was collected.

13. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

Request information about personal data we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Opt out of certain marketing communications
Withdraw consent where processing is based on consent
Request information about how your personal information is used or disclosed

Requests may be subject to legal, security, identity-verification, or business-record exceptions.

To make a privacy-related request, contact us using the information provided below.

14. Do Not Track

Some web browsers provide a “Do Not Track” setting.

Because there is currently no universally accepted standard for responding to Do Not Track signals, our website may not respond to all such signals.

Where required by applicable law, we will honor legally recognized browser-based privacy signals or other applicable opt-out mechanisms.

15. Illinois Privacy Rights

Preferred Professional Plumbing is located in Illinois and may provide services to customers throughout Illinois.

Illinois residents may have privacy rights under applicable Illinois and federal laws. Depending on the circumstances and applicable law, these rights may include rights relating to access, correction, deletion, or restrictions on certain uses or disclosures of personal information.

Requests will be evaluated based on the law applicable to the individual and the circumstances of the request.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable legal requirements.

When changes are made, the updated policy will be posted on this website and the “Effective Date” will be updated.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy-related request, please contact Preferred Professional Plumbing.

Preferred Professional Plumbing
Lombard, Illinois
Website: www.preferredprofessionalplumbing.com
Phone: (630) 796-9336
Email: mypreferredplumber@gmail.com